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Incoming Tour Operators Association Workshop – 12 Nov 2019

Location: Titanic Belfast
Host: ITOA
Date: 12 November 2019
Time: 11.30am – 10pm

Tourism Northern Ireland, in partnership with the Incoming Tour Operators Association (ITOA) Ireland will host the second ITOA Workshop in Northern Ireland at Titanic Belfast on Tuesday 12th November 2019.

Following the success of the 2018 ITOA Workshop, held in Belfast, the Incoming Tour Operators Association of Ireland will once again invite their members to attend a networking event with representatives from the Northern Ireland tourism industry.

ITOA is the representative association of many of Ireland’s premier inbound tour operators, ground handling agents and destination management companies. ITOA members delivered 743,500 promotable visitors in 2018, with an associated spend of €595m with Irish tourism businesses, which equates to 11% of the national total visitor spend.

The workshop in Belfast will offer a unique opportunity for tourism businesses in Northern Ireland to engage with the 33 ITOA member organisations.

The event will include an opening presentation giving an overview on ITOA and the opportunities presented by their members.

An overview on the newly launched Northern Ireland Experience Brand will also take place.

This will be followed by the workshop where delegates will have the opportunity to meet members through a series of 8 minute meetings.

A dinner will take place later that evening at Ulster Hall, Belfast for further networking opportunities with the members.

Places at this event are limited and will be in high demand.  if you wish to attend this valuable sales platform please register now!

Please note that registration will close once the full allocation of Northern Ireland industry places has been reached.

Pavement Cafes Information Sessions – 12 Nov 2019

12 November 2019

Session 1: 09.30 – 10.30am

Session 2: 2.30 – 3.30pm

Causeway Coast and Glens Council will be hosting two information seminars for those who currently operating a Pavement Café or are thinking of doing so. All agencies involved in granting the pavement café licence will be in attendance to guide you through the process of applying for the pavement café licence.

Topics covered:
• Legislation
• Application & Costs
• Suitability Criteria
• Council Powers

Target Audience: Current or Prospective Pavement Café operators

Organising Company: Causeway Coast and Glens Borough Council

Email: town.management@causewaycoastandglens.gov.uk

Telephone: 028 703 47298

Venue: CRUN

Town: Coleraine

Postcode: BT52 1PW

Booking Links:

Morning session: https://www.eventbrite.com/e/pavement-cafes-tickets-78149046903

Afternoon session: https://www.eventbrite.com/e/pavement-cafes-tickets-78152272551

Event Cost: FREE

Causeway Coast and Glens Tourism Trade Clinic – 12 Nov 2019

12 November 2019

Start Time: 9.00am

End Time: 5.00pm

If you are starting a new tourism venture, thinking of expanding or diversifying your existing business, seeking information on training or simply have a query that you would like help with, then this is your opportunity to meet 1:1 with a member of the Trade Engagement Team. To find out more or to book an appointment please email

Target Audience: Tourism and Hospitality Trade

Organising Company: Causeway Coast and Glens Borough Council

Email: engagement@causewaycoastandglens.gov.uk

Telephone: 02870347234

Venue: Roe Valley Arts and Cultural Centre

Town: Limavady

Postcode: BT49 0FJ

Booking Link: engagement@causewaycoastandglens.gov.uk

Event Cost: Free



Forthcoming meetings October 2019 – January 2020

Antrim Glens Tourism (AGT) Cluster Meeting:

  • Tue 15 October 2019 – CANCELLED.  This meeting will not take place as the committee considered that it was too soon after the meetings held in September.

Causeway Coastal Route (CCR) Cluster Meeting:

  • Monday 18 November 2019 at Galgorm Spa and Golf Resort, Ballymena.  This will be a speed networking event starting at 2.00pm (optional lunch from 12.45pm)

AGT Cluster Meeting and Christmas Dinner:

  • Thursday 12 December 2019 – evening event, venue tba.

AGT Annual General Meeting:

  • Tuesday 28 January 2020 – 10.00am, venue tba.

Glens of Antrim Storytelling Festival 2019

The Glens of Antrim Storytelling Festival runs from 23 – 27 October 2019.  Celebrating the rich culture of the area, the festival features local and international storytellers and musicians and caters for all ages and interests across a range of venues.  For more information please visit http://www.goastories.org/





Causeway Coast and Glens – What’s On Week Commencing 07 Oct 2019

CCAG What’s On Week Commencing 7 Oct

Antrim Glens Tourism Meeting

Antrim Glens Tourism Meeting

Monday 16 Sept 10.30am

Cushendun Old Church

Just a reminder about our next AGT/Glens Tourism Cluster meeting this coming Monday 16 September from 10.30am – 12.30pm at Cushendun Old Church    

Please see the agenda below – we look forward to seeing a many members as possible as this is a great opportunity to visit this spectacular new venue in Cushedun and to pick up a few tips on how to build your brand online.



Cushendun Old ChurchKaty English, Cushendun Building Preservation Trust

Guest Speaker: Portia Woods, Carrickfergus Enterprise Agency

Building and Telling Your Brand Story Online

An informal basic guide to using tools such as hashtags and other useful, practical tips on maximising your online presence to improve your online communication and build your brand through telling your story.


1.      Minutes from last meeting 

2.      Business Development

3.      Industry Update

a.      CCR Cluster Development

b.      Tourism NI

c.       Causeway Coast & Glens Borough Council

d.      Mid & East Antrim Borough Council

4.      Visitor Experience

a.      Glens Storytelling Festival 2019: Liz Weir

b.      Litter Campaign

c.       Public Transport Services

5.      Financial Report 

a.      Membership 2019

b.      Income & Expenditure

c.       Grants and Awards

6.      Any Other Business (AOB)

7.      Next Meetings

CCR Tourism Cluster Business Meeting

CCR Tourism Cluster Business Meeting

Tuesday 24 September 1.45pm

Marine Hotel, Ballycastle

Please see below the schedule and agenda for the CCR Cluster Business Meeting next Tuesday at the Marine Hotel, Ballycastle.


12.45pm Networking Lunch (optional – choice of main course @ £9pp)
1.45pm Tea & Coffee
2.00pm Business Meeting
4.00pm Meeting Close


1.      Welcome 

2.      Business Development

2.1 Causeway Coastal Route Network Development

·         Invest NI Collaborative Growth – Update on progress

2.2 Causeway Coastal Route Visitor Experience

·         Translink – Update on public transport service development and future plans

Guest Speakers: Sam Todd, Service Delivery Manager, Causeway Coast & Glens & John Morgan, Service Delivery Manager, Larne

2.3 Sustainable Tourism

·         Tourism Heritage Legacy – Sustainable Tourism Conference

Guest Speaker: Teresa O’Hare, Causeway Coast & Glens Heritage Trust

3.      Tourism Industry Update

3.1  Tourism Northern Ireland, Brenda Murray Causeway, Coast & Glens Borough Council, Kerrie McGonigle

3.2  Coast & Glens Borough Council, Kerrie McGonigle

3.3  Mid & East Antrim Borough Council, Zoe Lindsay

4.      Any Other Business (AOB)

5.      Date of Next Meeting:

CCR Speed Networking Event, Galgorm Spa & Golf Resort, Monday 18 November


12.45pm Networking Lunch (optional)

1.45pm Tea & Coffee

2.00pm Speed Networking Event

4.00pm Close

As we need to confirm catering numbers to the hotel, please could you confirm your attendance by 9am Monday 23 September to secretary@antrimglenstourism.com if you plan to attend:

a) the meeting at 1.45pm

b) the networking lunch at 12.45pm (choice of main courses for £9.00pp).


AGT Meeting

AGT Meeting

Monday 13 May 6.00pm

Laragh Lodge, Glenariffe

The next Antrim Glens Tourism/Glens Tourism Cluster meeting is on Monday 13 May kindly hosted by Gary and Monica O’Loughlin at the Laragh Lodge, Glenariffe.

 Address:  120 Glen Rd, Ballymena BT44 0RG  – please click here for a map and directions.


6.00pm:  Dinner £12.00pp – see menu below (optional extra networking opportunity)

6.45pm:  Registration & Tea/Coffee

7.00pm:  Meeting


Our speakers’ focus at the meeting will be the fabulous experiences that our growing collection of Économusées have to offer visitors. Tierna Mullan, Heritage Project Officer, Causeway Coast and Glens Heritage Trust is coming to tell us about what the Économusée status means, the artisans in the current group and future plans for development of the network, plus we’ll also have presentations from the two latest additions:

Ruiaridh Morrison, North Coast Smokehouse

Eamon Higgins, Hot Milk Forge

If you’re not familiar with what the Économusées are, please see the attached leaflet. Tierna will be bringing along the latest updated version of this on the night which will include all nine Artisans at Work.


There’ll also be feedback from our recent presence at Meet the Buyer in Belfast representing Antrim Glens Tourism members and an opportunity to give your views on how we might take development of the Causeway Coastal Route forward in future. We hope you’ll be able to join us.

Please let Michael Bird know by 5.00pm Friday 10 May at secretary@antrimglenstourism.com if you plan:


  1. to attend the meeting
  2. whether you’ll be booking for dinner
  3. which menu option you’d like


as we need to confirm numbers. Many thanks.

Antrim Glens Tourism meetings are open to all tourism providers across the nine Glens of Antrim and surrounding Gateway to the Glens areas. Everyone is welcome at our meetings and events – members and non-members alike of all tourism groups across the region.

Exhibition Skills Training for Trade Fairs & Consumer Shows

Date: Monday 8 April 

Venue: Causeway Coast & Glens Borough Council Offices, Sheskburn House, Ballycastle

Time: 9.15am – 1.00pm

Trainer: Lynda Willis, Customer Sense Training

Maximum number of participants: Up to 15

Cost: £10 pp (Antrim Glens Tourism members), £20 pp (non-members)

Purpose of training session:

This training is designed to help you get the most out of exhibiting at a trade show. It will help to clarify your role, plan your stand and prepare for the event whilst practising your sales pitch in a safe environment so that you can be more confident on the day of the show.

What the training covers:

  • Getting to know your target audience
  • Matching the Causeway Coastal Route to the target audience
  • The Selling Process – the Elevator Pitch, Communications Skills and Handling Objections
  • Creating a positive first impression – appearance, body language, conversation, mobile phone, knowledge and attitude
  • Getting the stand right – literature, display boards, props and chairs
  • After the trade show


We would like to thank Causeway Coast and Glens Borough Council for their support in kindly providing the venue and refreshments.

To Book Your Place: Please email Michael Bird at secretary@antrimglenstourism.com by 12.00 noon Wednesday 3rd April .